faq

We offer comprehensive healthcare services including primary care consultations, maternal and child healthcare, chronic disease management (such as Diabetes and Hypertension clinics), laboratory diagnostics, pharmacy services, and community health outreach programs.

Our primary facility, Baraka Health Centre, is located in Mathare, Nairobi. You can reach our main desk via email at info@barakahealthnet.co.ke or call our customer service lines for direct assistance.

Our outpatient clinics and pharmacy are open Monday to Friday from 8:00 AM to 5:00 PM. Emergency care and specialized triage services are accessible during designated operational hours.

Walk-in patients are welcome for general outpatient services. However, to minimize wait times or to see specific clinic specialists (e.g., Sickle Cell or Cardiology clinics), we highly recommend booking an appointment in advance.

First-time visitors should present:

• A valid National ID card, Passport, or Alien Card.
• Birth Certificate (for pediatric registration).
• Any previous medical records or transfer letters.

We accept M-Pesa mobile payments, cash, and major debit/credit cards. All billing is processed transparently at our primary cash offices prior to medication issue or specialized procedure execution.

We accept select corporate and accredited health insurance covers. Please visit or contact our reception desk prior to your consultation to verify whether your specific provider cover is active with us.

Routine laboratory tests (such as malaria screening, blood sugar, or full blood counts) are processed within 30 to 60 minutes. Specialized cultures or referral tests may take between 24 and 48 hours depending on diagnostic requirements.

Yes, our pharmacy dispenses medications for valid, official prescriptions written by registered medical practitioners from external hospitals, subject to stock verification and safety checks.

Yes, we provide comprehensive Antenatal Care (ANC) and Postnatal Care (PNC) services, including ultrasound screenings, routine check-ups, infant immunizations, and nutrition guidance for mothers.

Yes, patients are entitled to request copies of their medical notes, lab results, and diagnostic summaries. Requests must be submitted formally to our Health Information Desk with a valid national ID.

Absolute confidentiality is strictly maintained for all patient records. Information is stored securely on protected health digital systems and is only shared with authorized clinical personnel directly involved in your treatment.

We value patient feedback! You can drop a written note in our physical suggestion boxes located at the facility, email us directly at info@barakahealthnet.co.ke, or speak with our Duty Manager.

All formal complaints are reviewed by facility management within 48 hours. We thoroughly investigate clinical or administrative concerns and contact the patient directly to resolve issues constructively.

Yes, we conduct dedicated weekly specialist clinics including Diabetes & Hypertension Care, HIV Support & Psychosocial Counseling, Sickle Cell Management, and Pediatric Growth Monitoring.

We maintain emergency transfer arrangements with partner ambulance providers to ensure rapid transportation for critical conditions requiring tertiary referral care.